BUILT BY
TECHNICIANS

We were technicians first, software users second.

We started repairing compressors in the Northwest in the '90s and have been working hard as a family-owned business to deliver the best value for the industries that feed, clothe, house, defend, and so much more. When we started we had paperwork for everything. As our customers grew and so did we, that paper became cobbled-together software. That software served us and our customers well until we outgrew spreadsheets and tools that didn't work for us. When we searched for alternatives, they were either too expensive or didn't work the way we did. So we set out to build our own.

Check out our service company →

Within the company we had over three decades of experience building software and websites for Fortune 200 companies and mom-and-pop companies. Because of this experience we've been building internal tools to help us deliver for our customers.

...and if you're curious, NORDVEST is "Northwest" in Swedish. Our owner has Swedish heritage, so it harkens to our roots at Northwest Compressor (the service company) and the founder who got us where we are today.

No signal. No relevant software. No excuses.

Lots of the places we work have poor, if any, cell connectivity. It's awkward to ask for the WiFi password if there even was one. Our paperwork was decently accurate but there were enough questions that it was right that there was a subtle distrust of the data in the field. When it mattered, the data failed us too often trying to figure if the filter was changed last time or not.

We looked at the enterprise platforms. $5,000/month, six-month implementations, and we still felt like we had to shoehorn ourselves into their process not built for industrial air compressors. ...and we tried the smaller apps but they were geared too much to residential or projects - we had long-running big customers that needed something more robust.

Built out of necessity. Not a pivot.

NORDVEST exists because the right tool didn't. We built what we needed: a system that understands that a compressor is not an appliance, that service intervals are measured in hours not months, that technicians need to work in a basement with no internet, and that a small shop shouldn't need a dedicated IT person to run their service management software.

Every feature in NORDVEST was either a pain we felt directly or a pain we heard from other compressed air service companies. Nothing was added because it looked good on a feature matrix.